Refund policy

We accept returns for both defective and non-defective products within 30 days of purchase the customer can return the product for a full refund as long as the product remains in the same condition as when shipped. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@phatdeals.org.

We want you to be completely satisfied with your online purchase. If for any reason you're not, we gladly accept returns for a full refund with valid proof of purchase within 30 days of the original purchase date. Please ensure you have your order number or receipt readily available when initiating a return.